ONLINE BIKE ORDERS SHIP ASSEMBLED WITH A 30-DAY RETURN POLICY

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united states shipping & returns

Domestic shipping

For a flat rate of $195.00 your new Litespeed will be assembled, professionally inspected, and shipped to anywhere in the United States. Our reusable Litespeed ProBox allows for safe shipping and speedy setup so you can get out and ride in minutes. 

domestic returns

Litespeed accepts 30-day returns for orders placed in the United States. Returned items must be in like-new condition and will be inspected by our professional mechanics for any damage, wear, or missing components to determine the proper refund amount. Return Policies are explained below and if you'd like to start the return process please fill out the form below. 


IMPORTANT: Litespeed will not process any returns without the assignment of an RA number from our returns department. To receive an RA number please fill out the form below.


RETURNED IN NEW OR LIKE-NEW CONDITION

If your bike is returned in new or like-new condition within 30-days of your original purchase date - we'll issue you a full refund for the bike (this does not include the charges for shipping, assembly, and reusable shipping container). What is like-new condition? We encourage you to test out your new bike to see if it's the right fit - so we understand there might be a few miles on it. For example, if your bike is in like-new condition it may have a bit of dust on the drivetrain or grease on the pedal threads from installing pedals but there will be no damage or wear that indicates significant mileage was logged on the bike. 


Our returns department and professional mechanics will determine the condition of the bike upon it's return, so make sure your bike is in like-new clean condition to avoid any re-stocking fees. You are responsible for shipment back to Litespeed and any potential damages that may occur during shipment. We highly recommend that you properly package the bike for shipment and document it's condition with timestamped photos before shipment and purchase full insurance on the shipment through UPS. 


RETURNED IN ANY CONDITION OTHER THAN NEW  

If your bike is returned within 30 days but arrives to Litespeed in a condition that is damaged, shows significant use, or is missing parts/components - we will apply a minimum 5% restocking fee based on the damage or wear assessment provided by our returns department. You will then be offered a refund with the restocking fee applied. If you do not wish to accept the refund with restocking fee, and would rather have the bike shipped back to you for the cost of shipping through UPS or a comparable courier, we can repack and ship out your bike for our normal shipping rate. 


Our returns department and professional mechanics will determine the condition of the bike upon it's return, so make sure your bike is in like-new clean condition to avoid any re-stocking fees. You are responsible for shipment back to Litespeed and any potential damages that may occur during shipment. We highly recommend that you properly package the bike for shipment and document it's condition with timestamped photos before shipment and purchase full insurance on the shipment through UPS. 

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Litespeed Sizing Chart
​HAVE IN-DEPTH QUESTIONS ABOUT SIZING OR FIT?
DON'T HESITATE TOCONTACT US!

 

Frame Size
Rider Heightin
Rider Height cm
 
 
 
Road, Gravel, Cherohala
 
 
XS
4'9" - 5'0"
145 - 152
S
4'11" - 5'4"
149 - 162
M
5'2" - 5'7"
157 - 170
ML
5'6" - 5'11"
167 - 180
L
5'10" - 6'3"
177 - 190
XL
6-2" - 6'7"
187 - 200
Pinhoti Boost
S
5'0" - 5'6"
152 - 167
M
5'5" - 5'11"
162 - 178
L
5'10" - 6'3"
165 - 190
XL
6'2"- 6'5"
187 - 195
Pinhoti SL
 
 
XS 27.5
4'9" - 5'3"
145 - 160
S 27.5
5'0" - 5'6"
152 - 168
S
5'0" - 5'6"
152 - 168
M
5'5" - 5'11"
162 - 178
L
5'10" - 6'3"
165 - 190
ku:wa and ahwi
 
 
XS
4'9" - 5'3"
145 - 160
S
5'0" - 5'6"
152 - 168
M
5'4" - 5'10"
163 - 178
L
5'9 - 6'3"
175 - 190
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