ONLINE BIKE ORDERS SHIP ASSEMBLED WITH A 30-DAY RETURN POLICY

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international shipping & returns

international shipping

Litespeed sells directly to international customers and ships to almost every country in the world via UPS and DHL. Our bikes are professionally assembled and inspected in the United States prior to shipment and arrive to you 90% assembled in our compact international shipping boxes. For information about VAT, duties, and other fees please see below. 


vat, duties, and customs import fees

ONLINE PURCHASE

Unless stated otherwise at checkout or in the shipping calculator on the cart page - you will be responsible for paying any applicable VAT, duties, and customs import fees associated with the shipment and import of your bicycle or bike frame. 

To see if Litespeed ships VAT and duty free to your country please use theShipping Calculator on the cart page. If the shipping method does not state "Duty and VAT Included" you are responsible for these charges upon import of our products into your home country. If you have any questions or would like to request a landed cost quote that includes all import fees please use the contact form below to contact our international Litespeed team.  


DEALER OR DISTRIBUTOR PURCHASE

We may have a dealer or distributor in your country with stock of your new bike! If you purchase from them directly in your home country you will not be responsible for VAT, duties, or import fees. Please use the contact form below for assistance with connecting to a dealer or distributor near you.  


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international returns

Litespeed accepts 30-day returns for orders placed outside of the United States. Returned items must be in brand new condition. Damaged returns or returns of used items will not be accepted. Return policies are explained below. If you'd like to start the return process please fill out the form below. 


IMPORTANT: Litespeed will not process any returns without the assignment of an RA number from our returns department. To receive an RA number please fill out the form below.


RETURNED IN NEW CONDITION

If your bike is returned in new condition within 30-days of your original purchase date - we'll issue you a full refund for the bike (this does not include the charges for shipping, assembly, and reusable shipping container).


Our returns department and professional mechanics will determine the condition of the bike upon it's return. You are responsible for shipment costs back to Litespeed and any damages, customs fees or duties, and potential loss of packages. We highly recommend that you properly package the bike for shipment and document it's condition with timestamped photos before shipment and purchase full insurance on the shipment through UPS or DHL. 


RETURNED IN USED CONDITION  

Do not return your bike in used condition. We will first screen your return request when issuing an RA number to make sure your bike is in new condition. If your bike arrives in used condition it will not be accepted and you will be responsible for arranging and paying return shipment costs and any applicable duties, fees, and VAT that may apply on the return shipment. 


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Litespeed Sizing Chart
​HAVE IN-DEPTH QUESTIONS ABOUT SIZING OR FIT?
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Frame Size
Rider Heightin
Rider Height cm
 
 
 
Road, Gravel, Cherohala
 
 
XS
4'9" - 5'0"
145 - 152
S
4'11" - 5'4"
149 - 162
M
5'2" - 5'7"
157 - 170
ML
5'6" - 5'11"
167 - 180
L
5'10" - 6'3"
177 - 190
XL
6-2" - 6'7"
187 - 200
Pinhoti Boost
S
5'0" - 5'6"
152 - 167
M
5'5" - 5'11"
162 - 178
L
5'10" - 6'3"
165 - 190
XL
6'2"- 6'5"
187 - 195
Pinhoti SL
 
 
XS 27.5
4'9" - 5'3"
145 - 160
S 27.5
5'0" - 5'6"
152 - 168
S
5'0" - 5'6"
152 - 168
M
5'5" - 5'11"
162 - 178
L
5'10" - 6'3"
165 - 190
ku:wa and ahwi
 
 
XS
4'9" - 5'3"
145 - 160
S
5'0" - 5'6"
152 - 168
M
5'4" - 5'10"
163 - 178
L
5'9 - 6'3"
175 - 190
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